Understanding Conditions and Actions in Zendesk Triggers
How do conditions and actions work in Zendesk triggers?
In Zendesk triggers, conditions and actions form the core of how triggers operate. Conditions are the 'if' part, specifying the criteria that must be met for a trigger to fire. Actions are the 'then' part, detailing what happens when the conditions are satisfied.
Conditions can be structured using 'all' or 'any' logic, meaning all conditions must be true, or any one of them must be true, respectively. Actions are predefined tasks that occur when conditions are met, such as sending notifications or updating records. This structure allows for flexible and powerful automation within Zendesk.
More related questions
What are Zendesk triggers and how do they work?
Zendesk triggers are automated business rules that perform actions when specific conditions are met. They run immediately after a record, like a ticket, is created or updated. Triggers help automate updates and notifications across Zendesk…
What types of triggers are available in Zendesk?
Zendesk offers several types of triggers, each tailored to different products. The main types include ticket triggers, object triggers, chat triggers, messaging triggers, and sales triggers. Ticket triggers are the most common and run whenever a…
Can Zendesk triggers be used for chat and messaging?
Yes, Zendesk triggers can be used for both chat and messaging. These triggers are event-based, meaning they run when a specific event occurs, such as a new chat message or a change in a messaging conversation. Admins must specify the event that…
What are the limitations of Zendesk triggers?
While Zendesk triggers are powerful, they do have some limitations. For instance, triggers do not run on tickets after they are closed, although they can fire when a ticket is being set to closed. Additionally, triggers must be smaller than 65 KB,…
How do you create a ticket trigger in Zendesk?
Creating a ticket trigger in Zendesk involves defining conditions and actions that determine when the trigger should fire and what it should do. You can start by navigating to Admin Center > Objects and rules > Business rules > Triggers. From…
Can Zendesk triggers be based on Sunshine profiles or objects?
Currently, Zendesk triggers cannot be directly based on Sunshine profiles or custom objects. Triggers are primarily designed to work with tickets and other standard Zendesk records. However, you can explore other Zendesk tools and integrations that…
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