Understanding and Preventing Mail Loops in Zendesk
What is a mail loop in Zendesk and how can it be prevented?
A mail loop in Zendesk occurs when two automated email systems start exchanging messages, creating more notifications than desired. This can happen if a trigger like 'Notify requester of received request' sends an email to an address that generates an automated response, such as an out-of-office reply.
While Zendesk Support has measures to prevent mail loops, they can still occur under certain circumstances. Understanding how Zendesk manages mail loops can help you avoid them. For a detailed explanation, refer to the section on mail loops in the originalZendesk article.
More related questions
Why aren't my customers receiving outgoing email notifications in Zendesk?
If your customers aren't receiving outgoing email notifications, it could be due to several common issues. First, ensure that you've added an SPF record to your external domain’s DNS if you've set up an external email domain. This helps Zendesk…
How can I check if an email notification was sent in Zendesk?
To verify if an email notification was sent in Zendesk, you can check the ticket events. This feature shows each action taken on a ticket, including whether a notification was successfully sent. If the notification appears in the ticket events, but…
What should I do if my email notifications are caught in spam filters?
If your email notifications are being caught in spam filters, first verify that the notifications are being sent by checking the ticket events in Zendesk. If they are sent successfully, the issue is likely on the recipient's end. To address this,…
Can I view entire email chains in Zendesk?
Yes, you can view entire email chains in Zendesk by using the simplified email threading feature. This feature improves how email notifications appear to end users and agents by removing redundant formatting and allowing multiple messages in a…
Is there a way to make CCs and To visible on every email in Zendesk?
To make CCs and To visible on every email in Zendesk, you can use the feature for migrating to CCs and followers. This feature allows for better visibility and management of email recipients. If you have specific needs or issues, it's recommended…
How does Zendesk handle bounced email notifications?
Currently, Zendesk does not have a feature for bounced email notifications for undelivered emails. However, the Zendesk Product Team is working on a technical implementation plan for this feature. In the meantime, you can provide feedback and track…
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