Understanding Advanced Encryption in Zendesk
What is Advanced Encryption in Zendesk?
Advanced Encryption in Zendesk allows your company to encrypt Service Data using your own enterprise key management system (KMS). This ensures that data stored in Zendesk cannot be read in plain text by an external party and is decrypted just in time to enable Zendesk services. This feature enhances your security posture and helps you comply with data protection and privacy obligations. For more details, you can check theAdvanced Encryption Overview.
More related questions
How do I request access to Advanced Encryption in Zendesk?
To request access to Advanced Encryption, you need to sign up for the Early Access Program (EAP) and have it enabled in your account. Once enabled, navigate to the Admin Center, click on Account in the sidebar, then select Security > Advanced…
How do I log in to the Secure Configuration Portal for Advanced Encryption?
To log in to the Secure Configuration Portal, you first need to create an account. If you land on the login page, enter your information and click CREATE ACCOUNT. Choose a descriptive company name and domain to uniquely identify the account. For…
What are the steps to configure KMS access keys in Zendesk?
Configuring KMS access keys in Zendesk involves a 3-step process. First, create encryption keys in your KMS as a prerequisite. Make sure to back up these keys for business continuity. Next, add your KMS configuration by selecting the icon for your…
How do I complete the setup of Advanced Encryption in Zendesk's Admin Center?
To complete the setup of Advanced Encryption, go to the Admin Center, click on Account in the sidebar, then select Security > Advanced encryption. Click Next to activate encryption. Confirm your understanding by selecting each checkbox. Once all…
What is key leasing in Zendesk's Advanced Encryption?
Key leasing in Zendesk's Advanced Encryption is a technique that provides an extra layer of key wrapping. It allows the Advanced Encryption Service to lease a key, wrapping it using your KMS, and use it for a period of time to wrap and unwrap the…
Does Zendesk encrypt email communications?
Zendesk employs opportunistic-TLS for email communications, ensuring that any inbound or outbound email traffic sent to or from a TLS-ready email server is encrypted. Most email traffic relayed is encrypted with TLS. Additionally, Zendesk is…
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