Unable to Change Account Name in Zendesk
Why can't I change my account name in Zendesk?
If you are unable to change your account name in Zendesk, it might be due to the type of account you have.
Accounts that are Chat-only, Sell-only, or a combination of Sell + Chat do not have the option to change the account name. This limitation is specific to these account types, so if you have one of these, you won't be able to modify the account name.
More related questions
How do I change my account name in Zendesk Support?
To change your account name in Zendesk Support, you need to follow specific steps depending on what you want to change. For the account and email notification name, this is the name that appears in the page tab next to the favicon and in the…
Can I change the brand name in Zendesk Support?
Yes, you can change the brand name in Zendesk Support if you have multiple brands. To do this, navigate to Admin Center > Brand management > Brands. Select the brand you wish to rename, add a new name under Brand name, and click the Save changes…
How can I update the help center name in Zendesk?
Updating the help center name in Zendesk is a separate process from changing the account or brand name. To update your help center name, you will need to follow the specific instructions provided in the article: Updating the help center name. This…
What should I do if the account name appears in the To: field for tickets?
If the account name is appearing in the To: field for tickets instead of the brand name, this might be an issue with multibrand settings. Users have reported that even with multiple brands set, the account name still populates in the To: section….
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