Types of Bot Responses on Insights Dashboard
What types of bot responses are tracked on the Insights dashboard?
The Insights dashboard tracks various types of bot responses, including recommended articles, generated replies, custom answer flows, and instances where the bot couldn't provide an answer. These response types help you understand how your bot interacts with users and identify areas where it may need improvement.
More related questions
How can I access the Insights dashboard in Zendesk?
To access the Insights dashboard in Zendesk, follow these steps: Navigate to the Admin Center, click on Channels in the sidebar, then select Bots and automations > Bots. From there, click on Manage bots, select the bot you want to monitor, and…
What metrics are available on the Zendesk Insights dashboard?
The Zendesk Insights dashboard offers a comprehensive overview of various performance metrics. These include the number of active users, the percentage of users transferred to a live agent, and the percentage of automated resolutions. These metrics…
How often is the data on the Insights dashboard updated?
The data on the Insights dashboard is updated every 24 hours. This ensures that you have access to the most recent information about your bot's performance, allowing you to make timely adjustments and improvements to enhance the self-service…
How can I improve my bot's performance using the Insights dashboard?
To improve your bot's performance, the Insights dashboard provides a section called 'Next steps to improve performance.' This section helps you identify top customer topics without existing bot answers, known as intent suggestions. By reviewing…
What is the purpose of the 'Review conversations' section on the Insights dashboard?
The 'Review conversations' section on the Insights dashboard provides links to transcripts of bot conversations from the last 7 days. It includes unresolved conversations and those resolved by a live agent or the bot itself. This section helps you…
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