Turning Off Personalized Email Replies in Zendesk
How can I turn off personalized email replies in Zendesk?
To turn off personalized email replies in Zendesk, you need to access the Admin Center. Navigate to Channels in the sidebar, then select Talk and email > Email. In the Personalized email replies section, clear the Enable checkbox and click Save.
Disabling this feature means that the replying user's name will no longer display in the Reply From address in email replies. This can be useful if you prefer a more generic email address appearance for your notifications.
More related questions
What are personalized email replies in Zendesk?
Personalized email replies in Zendesk include the user's name in the Reply From address of email notifications. This feature is used for emails originating from both agents and end users. When an agent or end user adds a public comment to a ticket,…
How do personalized email replies work with Zendesk email addresses?
When using Zendesk email addresses, personalized email replies include the sender's name in the Reply From address. This means that when users email one of your known support addresses, the Reply From address will display the sender's name along…
Can I use personalized email replies with external email addresses in Zendesk?
Yes, you can use personalized email replies with external email addresses in Zendesk. When using external email addresses, the Reply From address will include the sender's name along with the support address name. For instance, if an email is sent…
What happens if email pass-through is enabled in Zendesk?
If email pass-through is enabled in Zendesk, it will override personalized email replies. This means that the user's name will not be included in the Reply From address, even if personalized email replies are enabled. Email pass-through allows…
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