If you're not receiving your scheduled dashboard emails, there are a few things you can check. First, ensure that the emails aren't getting caught in your spam filter by having your recipients check their spam folders.
Next, verify the delivery frequency in your dashboard by clicking on 'Deliver' to ensure it's set as intended. Also, keep in mind that scheduled deliveries have a 20 MB attachment limit. If your attachments exceed this size, the email won't be delivered. To avoid this, try not to use both Image and PDF formats simultaneously for large dashboards.
Lastly, remember that dashboard deliveries cannot be scheduled to light agents. For more details, you can refer to the originalZendesk article.
To prevent your Zendesk dashboard emails from being marked as spam, ask your recipients to check their spam folders regularly. Sometimes, automatic emails can be mistakenly filtered as spam. Encourage your recipients to mark these emails as 'Not…
Zendesk scheduled dashboard emails have an attachment size limit of 20 MB. If the total size of your attachments exceeds this limit, the email will not be delivered. To avoid this issue, refrain from using both Image and PDF formats at the same…
No, it is not possible to schedule Zendesk dashboard deliveries to light agents. This is a limitation within the Zendesk system. If you need to share dashboard information with light agents, consider alternative methods such as manually sending the…
To verify the delivery frequency of your Zendesk dashboard emails, navigate to your dashboard and click on 'Deliver'. This will allow you to confirm that the frequency is set to your intended schedule. Ensuring the correct frequency is crucial for…