If your Chat trigger test isn't working, try clearing your browser's cache and cookies, or use an incognito window. This can help eliminate any cached data that might be interfering with the test.
Ensure that your browser's location settings match the trigger's conditions if it's location-based. You can also try using the 'Simulate visitor' feature in the Chat dashboard to see if the trigger fires correctly.
To test a Chat trigger in Zendesk, use an incognito or private browsing window. This ensures that any cached data in your main browser won't interfere with the test. Additionally, if your trigger includes conditions like previous visits, testing in…
The best practices for testing Chat triggers include using an incognito window and ensuring the correct location settings. Testing in a private browsing window helps avoid interference from cached data. If your trigger is location-based, verify…
To simulate a visitor for testing a Chat trigger, use the 'Simulate visitor' button in the Visitors section of your Chat dashboard. This feature allows you to test triggers without needing an actual visitor. Ensure that your IP address or cache…
To test location-based Chat triggers, ensure your browser's location settings match the trigger's conditions. This is crucial for triggers that depend on visitor country or IP. Testing in an incognito window can help avoid interference from cached…
To set up your account for testing Chat triggers, adjust the online or offline status of your account, agents, or departments based on what you're testing. For department routing tests, ensure at least one agent from the department is logged in and…