Troubleshooting Zendesk Chat Loading Issues
Discover steps to take if Zendesk Chat doesn't load and shows a blank screen.
What should I do if Zendesk Chat doesn't load?
If Zendesk Chat doesn't load and you see a white screen, you might not be enabled as a Chat agent. This often happens if your Chat account is linked to your Support account but isn't properly set up. To fix this, make sure you're enabled as a Chat agent. For more information, see the article: How can I fix "Zendesk Chat is not enabled for you" error?
More related questions
Why do I see a blank screen when trying to load Zendesk Chat?
A blank screen when loading Zendesk Chat might mean you're not enabled as a Chat agent. If your Chat account is linked to your Support account and you can't log in, this could be the issue. To resolve it, ensure you're set up as a Chat agent. For…
How can I fix the blank screen issue in Zendesk Chat?
To fix the blank screen issue in Zendesk Chat, check if you're enabled as a Chat agent. This problem often arises when your Chat account is linked to your Support account but isn't set up correctly. For detailed instructions, refer to the article:…
Why isn't Zendesk Chat loading properly?
Zendesk Chat might not load properly if you're not enabled as a Chat agent. This is common when your Chat account is linked to your Support account but hasn't been set up correctly. Ensure you're enabled as a Chat agent to resolve this. For more…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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