Troubleshooting Spam from qq.com in Zendesk
What should I do if blocking qq.com domain doesn't stop spam?
If blocking the qq.com domain doesn't stop spam, you may need to verify the ticket channel.
Ensure that the blocklist entry is correctly set asreject:qq.com. If spam continues, it might be coming from a different channel, such as web tickets. In such cases, consult additional resources on managing spam or contact Zendesk support for personalized assistance.
More related questions
How can I block spam emails from qq.com domain in Zendesk?
To block spam emails from the qq.com domain in Zendesk, you can add the domain to your blocklist. Navigate to the Admin Center, then go to People > End users. Addreject:qq.comto your blocklist and save the changes. This will prevent users from…
Can I delete tickets already created by qq.com domain users?
Yes, you can delete tickets already created by qq.com domain users by creating a view. Set up a view with specific criteria, such as the domain in the description, to easily identify and delete these tickets. This method helps manage existing spam…
What is the difference between 'reject' and 'suspend' in the blocklist?
The 'reject' and 'suspend' options in the blocklist serve different purposes. Usingreject:qq.comwill prevent tickets from being created entirely, meaning they won't even appear as suspended tickets. On the other hand,suspend:qq.comwill…
Why am I still receiving spam from qq.com after blocking it?
If you're still receiving spam from qq.com after blocking it, the issue might be related to the ticket channel. The blocklist only affects email channels, so if spam is coming through other channels like web tickets, additional measures are needed….
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