Troubleshooting Proactive Chat Message Issues
Why aren't my visitors receiving proactive chat messages?
If your visitors aren't receiving proactive chat messages, it might be because no agents are online. Triggers only work when at least one agent is available. Make sure to set your availability correctly. Additionally, ensure that the trigger conditions are set to run when a visitor has loaded the chat widget, which ensures the trigger activates as soon as the webpage loads in the visitor's browser. For more details, check out the article on configuring your chat availability settings.
More related questions
How can I ensure my chat triggers work on mobile devices?
Proactive chat messages behave differently on mobile devices compared to desktops. On mobile browsers, these messages don't automatically open the chat window. If your chat is embedded in a mobile app via SDKs, the chat session won't start unless…
Why isn't my visitor URL condition trigger working?
If your visitor URL condition trigger isn't working, it might be due to the operator used. The 'Equals' operator requires an exact URL match, while the 'Contains' operator checks for keywords or phrases within the URL. For more complex URL…
How do I set a department using chat triggers?
To set a department using chat triggers, ensure that the 'Set department' action is the first in the list of actions. If 'Send message to visitor' is set first, the trigger will ignore the department setting. The order of actions is crucial for the…
Why is the email address not displaying correctly in my chat trigger?
If the email address isn't displaying correctly in your chat trigger, it might be due to the use of the '@' symbol. In trigger actions, '@' is a placeholder, so you need to add an extra '@' symbol. For example, enter 'user@@domain.com' instead of…
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