Troubleshooting Merged Tickets in Explore Reports
What should I do if merged tickets still appear in my Zendesk Explore report?
If merged tickets still appear in your Zendesk Explore report, ensure you've correctly set up your custom metric and aggregation.
First, double-check that your custom metric formula is correct and that you've selected the D_COUNT aggregator instead of SUM. If issues persist, try using the Result Manipulation feature and apply a Metric Filter to hide blank values. This can help ensure that only the desired tickets are displayed in your report.
More related questions
How can I exclude tickets closed by merge in Zendesk Explore?
To exclude tickets closed by merge in Zendesk Explore, you need to create a custom metric. In Zendesk Explore, all merged tickets have the tagclosed_by_merge. You can use this information to exclude these tickets by creating a standard…
What permissions are needed to exclude merged tickets in Zendesk Explore?
To exclude merged tickets in Zendesk Explore, you need specific permissions. You'll need to have either Editor or Admin permissions in Zendesk Explore to create and modify reports. Additionally, you must be using Zendesk Explore Professional or…
Can I use a filter to exclude tickets closed by merge in Zendesk Explore?
Unfortunately, you cannot use a simple filter to exclude tickets closed by merge in Zendesk Explore. The exclusion of tickets closed by merge requires creating a custom metric as described in the Zendesk Explore recipe. While filters are useful for…
How do I apply a date filter to exclude merged tickets in Zendesk Explore?
You can apply a date filter to your report in Zendesk Explore to focus on a specific time frame while excluding merged tickets. After creating the custom metric to exclude tickets closed by merge, you can add a date filter to your report. In the…
How can I create a report showing only merged tickets in Zendesk Explore?
To create a report showing only merged tickets in Zendesk Explore, modify the custom metric to include merged tickets. Instead of using the functionNOT INCLUDES_ANY, useINCLUDESorINCLUDES_ALLin your custom metric formula. This will allow…
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