If your HTML isn't displaying correctly in Zendesk articles, it might be due to using 'unsafe' HTML tags or attributes. Zendesk has a defined set of safe HTML elements, and anything outside this list may be stripped out unless you enable the 'Display unsafe content' feature.
To resolve this, you can adjust your help center's general settings to allow unsafe content. This will enable the display of HTML elements that are otherwise considered unsafe. Always ensure that the HTML you use is secure and necessary for your article's purpose.
You can format text in Zendesk articles using HTML tags through the Source code option in the article editor toolbar. This feature allows you to apply various HTML tags to enhance the appearance of your text. Some common HTML tags you can use…
Zendesk allows you to use a variety of HTML tags to format your articles. These include blockquotes, pre-formatted text, headings, superscript, subscript, strikethrough, indentation, in-line code, and highlight. For instance, to create a heading,…
To add a clickable phone number in a Zendesk article, you can use the anchor tag with a 'tel' link. This allows users to click the number and dial it directly from the article. Here's how you can do it: open the source code of your article and…
Yes, you can embed videos from non-supported providers in Zendesk articles by using HTML code. While Zendesk doesn't provide specific instructions for every provider, you can use the source code editor to insert the necessary HTML. For example, you…
To add strikethrough text in Zendesk articles, you can use safe HTML and CSS. While the<strike>
tag is available, it might not always display correctly due to security settings. Instead, create a CSS class for strikethrough text in your help…