Troubleshooting Errors in Clone Ticket App
What should I do if I encounter an error while cloning a ticket?
If you encounter an error while cloning a ticket, it may be due to triggers or webhooks updating tickets simultaneously.
This situation, known as a race condition, can cause errors when business rules and the API update a ticket at the same time. To resolve this, check if any triggers or webhooks are affecting the ticket and adjust them accordingly. If the issue persists, consider reaching out to Zendesk support for further assistance.
More related questions
How do I install the Clone Ticket app in Zendesk?
To install the Clone Ticket app, you need to access the Zendesk Marketplace. First, go to the Admin Center and click on the Apps and integrations icon in the sidebar. Then, select Apps > Zendesk Support apps. Click on Marketplace at the top of the…
What features does the Clone Ticket app offer?
The Clone Ticket app allows agents to clone a ticket multiple times while maintaining all ticket metadata. When you clone a ticket, the app retains the source ticket's information, such as contact details, status, type, and the initial question or…
Can I clone closed tickets using the Clone Ticket app?
Yes, you can clone closed tickets using the Clone Ticket app, but there are some limitations. When you attempt to clone a closed ticket, an error message will display, but the tickets will still be created with a closed status. This means that…
How can I use tags with the Clone Ticket app for automation?
You can use tags in the Clone Ticket app to facilitate automation and triggers in Zendesk. When setting up the app, you have the option to add tags to cloned tickets. These tags can then be used to build triggers or other workflows, allowing you to…
Is it possible to batch clone tickets using the Clone Ticket app?
Currently, the Clone Ticket app does not support batch cloning of multiple tickets at once. Cloning is done manually and on a one-by-one basis. If you need to clone multiple tickets, you will have to do so individually for each ticket. There is no…
Can I report on the number of clones created from a parent ticket?
Currently, the Clone Ticket app does not support reporting on the number of clones created from a parent ticket. The app functions by creating multiple copies of the original ticket, but it does not track these clones in a parent-child…
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