Troubleshooting Drag and Drop Issues in Zendesk
What should I do if I can't drag and drop images in Zendesk?
If you're unable to drag and drop images in Zendesk, there might be a few reasons.
Ensure you're using a supported browser like Chrome, Firefox, or Safari. If the issue persists, try clearing your browser cache or updating to the latest browser version. Alternatively, you can still copy and paste images into the comment body as a workaround.
More related questions
How can I add images directly into a Zendesk ticket?
You can add images directly into a Zendesk ticket using either rich content or Markdown. For rich content, simply drag and drop the image into the comment body or copy and paste it. Ensure you're using the latest version of supported browsers like…
What are the supported methods for adding inline images in Zendesk?
In Zendesk, you can add inline images using either the rich content editor or Markdown. With the rich content editor, you can drag and drop images directly into the comment body or copy and paste them from sources like Microsoft Word or Google…
Can I use drag and drop for all image sources in Zendesk?
No, drag and drop is not supported for all image sources in Zendesk. While you can drag and drop images from many sources, this method isn't supported for PDFs, Command Prompt, Sublime, Apple Pages, OneNote, Evernote, and Pinterest. However, you…
How do I add images in bulk to Zendesk tickets?
Adding images in bulk to Zendesk tickets requires a specific approach. You cannot add attachments using the bulk ticket editor. However, you can add inline images in bulk by copying and pasting an HTML fragment that contains images with a…
Why can't I add images to plain text channels in Zendesk?
Plain text channels in Zendesk, like live chat and SMS, do not support inline images. These channels are limited to text-only content, meaning you can only include images as external attachments. This limitation is due to the nature of plain text…
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