Troubleshooting Chat Trigger Department Selection
What should I do if chat triggers aren't selecting the correct department?
If your chat triggers aren't selecting the correct department, it could be due to a misconfiguration in your script or trigger settings. Ensure that your script is correctly adding tags and that your triggers are set up to respond to those tags.
Debugging your script by using console logs can help identify where the issue lies. If the problem persists, consider testing the widget code separately to determine if the issue is with the API or your script logic.
More related questions
How can I set the department for a chat before it starts?
You can set the department for a chat before it starts using several methods. The most common way is by using the trigger condition 'Set visitor department' to automatically route chats to specific departments. Additionally, if you have the…
Can I change the department of a chat after it has started?
Once a chat has started, changing the department is a bit more complex. Triggers can no longer be used at this stage, but agents can manually reassign the chat to a different department. If you're using a bot, you can utilize the Conversations API…
Why can't I set chat departments using the mobile SDK?
The mobile SDK does not support the use of chat triggers to set departments. This limitation means that you can only set chat departments using the Web Widget or Chat widget. If you need to set departments for chats initiated through mobile,…
How can I set operating hours for a chat department?
To set operating hours for a chat department, navigate to the settings menu, then select 'hours' and 'operating hours'. From there, you can configure department schedules to ensure that chats are routed appropriately during business hours. If you…
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