Troubleshooting Chat connection errors
How can I troubleshoot my Chat connection if I encounter errors?
If you encounter errors with your Chat connection, especially if they persist beyond expected downtimes, troubleshooting is necessary.
Start by checking your internet connection and ensuring that your network settings are correctly configured. If the issue continues, you may need to consult Zendesk's troubleshooting resources or contact their support team for further assistance.
More related questions
What does the 'Chat server error: Try to refresh chat now' message mean?
The 'Chat server error: Try to refresh chat now' message usually indicates a recent subdomain change on your Zendesk account. This can lead to up to two hours of downtime for live chat services. During this period, the error should resolve itself….
How long does the 'Chat server error' last after a subdomain change?
The 'Chat server error' can last up to two hours following a subdomain change on your Zendesk account. This downtime is expected as the system updates to reflect the new subdomain. If the error persists beyond this timeframe, it may be necessary to…
What should I do if the 'Chat server error' persists beyond two hours?
If the 'Chat server error' persists beyond two hours, it may indicate an issue unrelated to a subdomain change. In such cases, it's recommended to troubleshoot your Chat connection. If the problem continues, contacting Zendesk support for further…
Can a subdomain change cause live chat downtime?
Yes, a subdomain change on your Zendesk account can cause live chat downtime for up to two hours. This is a normal part of the update process as the system adjusts to the new subdomain. During this time, you might encounter the 'Chat server error'…
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