Troubleshooting Author Drop-Down in Zendesk
Why can't I see other agents in the author drop-down menu?
If you're unable to see other agents in the author drop-down menu, it might be due to your current plan or settings.
For users on the Enterprise plan, ensure that you have clicked on the article settings to access the option to change the author. If the issue persists, it may require further investigation by Zendesk support to resolve any underlying problems with your account settings.
More related questions
How can I change the author of a Zendesk knowledge base article?
Changing the author of a Zendesk knowledge base article is a straightforward process. Simply navigate to the article in your help center or Guide, and click 'Edit article' in the top menu bar. If the Article settings panel isn't visible, click the…
Can external users be authors of Zendesk articles?
No, external users cannot be authors of Zendesk knowledge base articles. Only internal staff, such as agents, can be designated as authors. While external end users are not permitted to author articles, they can still contribute by creating posts…
Is it possible to change the author for multiple Zendesk articles at once?
Currently, Zendesk does not support changing the author for multiple articles simultaneously through the standard interface. If you need to update multiple articles, you will have to change the author for each article individually. For bulk updates…
Can I assign a team or multiple authors to a Zendesk article?
Currently, Zendesk does not support assigning a team or multiple authors to a single article. Each article can only have one designated author. However, you can display an alternative author for an article if needed. This limitation means that…
Can the author of a Zendesk article be updated automatically?
Automatic updates to the author of a Zendesk article based on who last edited it are not currently possible. The author must be changed manually through the article settings. If this feature is important to you, consider submitting a request in the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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