Troubleshoot Zendesk Proactive Message Issues
What should I do if my proactive messages are not sending correctly?
If your proactive messages aren't sending correctly, check the Conversation control settings.
Ensure that Conversation control is set to 'Release control'. To do this, go to Admin Center, click Channels, then select Messaging and social > Messaging. On the Messaging channels page, click Manage settings, expand the Conversation control section, and select Release control. This setting is crucial for ensuring messages are sent as intended.
More related questions
How do I create a proactive message in Zendesk for mobile SDK channels?
Creating a proactive message in Zendesk is straightforward and involves a few key steps. First, navigate to the Admin Center and click on Channels in the sidebar. From there, select Bots and automations > Proactive messages. On the Proactive…
What are the steps to compose a proactive message with an agent response?
Composing a proactive message with an agent response involves a few simple steps. First, enter the text for your initial message in the Proactive message box. Then, under 'Choose how to respond', select 'Agent'. You'll need to enter a follow-up…
How can I set rules for sending proactive messages in Zendesk?
Setting rules for proactive messages in Zendesk involves defining conditions and timing. You can add conditions based on visitor or device information, using operators like 'Is', 'Is not', or 'Contains'. You can also nest conditions for complex…
How do I choose when to send proactive messages in Zendesk?
Choosing when to send proactive messages in Zendesk involves setting the time and frequency. You can send messages any time conditions are met, only during business hours, or only outside business hours. Frequency options include once per device,…
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