Troubleshoot Zendesk Chat Notification Issues
What should I do if I'm not receiving Zendesk Chat notifications?
If you're not receiving notifications for Zendesk Chat, ensure your browser settings allow notifications and that your network is stable. Also, check that focus assist or do not disturb modes are not enabled on Windows. Disabling browser extensions and clearing cache and cookies can also help resolve the issue.
More related questions
How can I enable desktop notifications for Zendesk Chat?
To receive desktop notifications for Zendesk Chat, you need to enable notifications in your Chat settings. Make sure your browser has permission to send notifications. For more detailed instructions, check out the article on [Editing your chat…
How can I manage browser permissions for Zendesk Chat notifications?
To manage browser permissions for Zendesk Chat notifications, you need to adjust settings specific to your browser. For Chrome, follow Google's guide on turning notifications on or off. For Edge, refer to Microsoft's instructions on managing…
Why might my Zendesk Chat notifications not include sound or pop-ups?
If your Zendesk Chat notifications lack sound or pop-ups, it could be due to network issues or browser settings. Ensure your internet speed is sufficient and that your browser is functioning properly by clearing cache and cookies. Disabling…
Can I receive notifications for chat transfers in Zendesk?
While the help documentation doesn't specifically mention notifications for chat transfers, ensuring your general notification settings are enabled might help. It's a good idea to check your settings and browser permissions to ensure you receive…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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