Troubleshoot Theme Update Issues in Zendesk Guide
What should I do if I can't update my Zendesk Guide theme?
If you're unable to update your Zendesk Guide theme, ensure you have access to the GitHub repository. Visit your GitHub settings to verify your access. If access has been revoked, contact the repo admin to restore it. Also, check that the Zendesk Guide app is authorized in your GitHub account under 'Authorized OAuth Apps'. If authorization is missing, re-authorize the app or contact the GitHub organization admin to allow it.
More related questions
How do I fix a 'Failed to import theme' error in Zendesk Guide?
To fix a 'Failed to import theme' error, ensure the GitHub repository URL is correct. Double-check the URL or [username]/[repository] format, and consider copying it directly from the address bar. If you're fetching from a specific branch, verify…
How can I ensure the Zendesk Guide app is authorized in GitHub?
To ensure the Zendesk Guide app is authorized in GitHub, navigate to your GitHub settings and check the 'Authorized OAuth Apps' tab. If the app isn't listed, re-authorize it by attempting to update your theme again or adding it as a new theme. If…
Why is my theme version number causing issues in Zendesk Guide?
Theme version number issues arise when the version in the manifest.json file conflicts with the current version. Increment the version number or ask the theme developer to do so. Ensure the version number follows the correct versioning convention…
Can I use Internet Explorer to authorize Zendesk Guide with GitHub?
No, you cannot use Internet Explorer to authorize Zendesk Guide with GitHub as GitHub no longer supports it. Instead, use a supported browser like Google Chrome, Firefox, or Safari to authenticate.
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