Troubleshoot Theme Issues with Zendesk Web Widget API
What should I do if my theme prevents Web Widget API customizations?
If your theme is preventing Web Widget API customizations, you may need to investigate the JavaScript in your theme.
Some themes might have restrictions or conflicts that block API calls. To troubleshoot, try applying your customizations in a different theme, such as the ZD Copenhagen theme, to see if the issue persists. If the customizations work in another theme, review your current theme's JavaScript for any potential conflicts or restrictions.
More related questions
How do I customize the Web Widget (Classic) using APIs in Zendesk?
To customize the Web Widget (Classic) in Zendesk, you can use the Web Widget (Classic) API by modifying thedocument_head.hbstemplate file in your help center. First, navigate to Guide and click the Customize design icon. Select the theme you…
What are the steps to edit the document_head.hbs file for Web Widget customization?
Editing thedocument_head.hbsfile is essential for customizing the Web Widget (Classic) in Zendesk. To begin, go to Guide and click on the Customize design icon. Choose the theme you wish to edit and open the options menu to select Edit Code. In…
Can I change the position of the Web Widget (Classic) in Zendesk?
Yes, you can change the position of the Web Widget (Classic) in Zendesk by using the API settings. To adjust the widget's position, modify thedocument_head.hbsfile in your help center. Insert the following code snippet to set the horizontal and…
Is it possible to customize the Web Widget for different brands in Zendesk?
Yes, you can customize the Web Widget for different brands in Zendesk, allowing each brand to have a unique look and feel. To achieve this, you can use the Web Widget (Classic) API to apply different settings for each brand. This includes changing…
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