Triggers Not Firing for Bulk Ticket Updates
Learn why triggers don't fire during bulk ticket updates and how to fix it by adjusting trigger conditions.
Why aren't my triggers firing when I update tickets in bulk?
Triggers may not fire during bulk ticket updates because these updates are recorded as Web Service (API) events. If your trigger includes the condition 'Update via | is not | Web Service (API)', it won't activate. To resolve this, remove the condition or create a separate trigger for bulk updates.
For more details, check out the originalZendesk article.
More related questions
How can I ensure triggers fire during bulk ticket updates?
To ensure triggers fire during bulk updates, remove the condition 'Update via | is not | Web Service (API)' from your trigger. This condition prevents the trigger from activating because bulk updates are recorded as API events. If you need this…
What condition prevents triggers from firing in bulk updates?
The condition 'Update via | is not | Web Service (API)' prevents triggers from firing during bulk updates. This is because bulk updates are recorded as API events, and this condition excludes them from triggering. To fix this, you can remove the…
Can I create a separate trigger for bulk ticket updates?
Yes, you can create a separate trigger specifically for bulk ticket updates. This is useful if you need to keep the 'Update via | is not | Web Service (API)' condition for other updates but still want triggers to fire during bulk updates. By…
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