Trigger Firing on All Tickets in Zendesk
Why is my trigger firing on all tickets in Zendesk?
If your trigger is firing on all tickets, it's likely due to the 'Ticket > Received at' condition. When you forward emails to your Zendesk account, they are recognized as being received at your Zendesk support email address. This means any trigger using this condition will fire for both your Zendesk email and any external email addresses that forward to it.
To fix this, adjust your trigger to target only the external email address. Set the condition to 'Ticket > Received at | Is |[email protected]' to prevent it from firing on emails received directly at your Zendesk support email address. For more details, check out theTrigger conditions and actions reference.
More related questions
How can I differentiate between emails received at Zendesk and forwarded emails?
To differentiate between emails received directly at Zendesk and those forwarded from an external address, ensure the external address is added as a support address in Zendesk. This setup allows you to define specific behaviors for emails received…
How do I create a trigger to close tickets from a specific email in Zendesk?
To create a trigger that automatically closes tickets from a specific email, set up a trigger with the 'Received at' condition targeting the specific external email address. Then, add actions to close the ticket and send an email to the user. This…
Can I use 'Received at' condition to exclude certain emails in Zendesk?
Currently, Zendesk does not offer a direct 'Is NOT' option for the 'Received at' condition. However, you can work around this by creating a trigger that adds a tag to tickets received at a specific email address, and then exclude tickets with that…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
