Transferring Calls Between Agents in Zendesk Talk
Can I transfer calls to other agents in Zendesk Talk?
Yes, you can transfer calls to other agents in Zendesk Talk. This process is known as 'Transferring calls'. You can transfer calls to any agent who is online in Talk.
To do this, follow the instructions provided in the Zendesk documentation on transferring calls. This feature allows seamless call management within your team.
More related questions
How do I set up my browser for Zendesk Talk calls?
To set up your browser for Zendesk Talk calls, ensure you're using a compatible browser like Google Chrome or Firefox that supports WebRTC. This protocol is essential for making calls through your browser. Once your browser is ready, click the Talk…
How can I forward Zendesk Talk calls to my phone?
You can forward Zendesk Talk calls to your phone by setting up call forwarding in your profile. First, ensure you have access to Talk. Then, click your profile photo in Zendesk Support, select 'View profile', and click '+ add number' next to Agent…
What should I do if I keep receiving calls after logging out of Zendesk?
If you're still receiving calls after logging out of Zendesk, make sure to set your Talk status to 'offline'. Simply logging out or closing your browser won't stop calls from being forwarded to your phone. To avoid unwanted calls, ensure your phone…
How do I configure call forwarding to avoid charges?
To configure call forwarding in Zendesk Talk without incurring charges, ensure that your account settings are correctly configured. If you're forwarding calls internationally, additional fees may apply unless international calling is enabled. For…
Can I change the default country code in Zendesk Talk?
Currently, you cannot change the default country code in Zendesk Talk. The system defaults to the US country code (+1) if your phone number is nine digits. This is due to the design of the Support interface and Twilio backend. For more information,…
How can I search for Agent Forwarding numbers in Zendesk?
Currently, there isn't a direct way to search for Agent Forwarding numbers in Zendesk. This can be an issue if agents move desks and forget to update their forwarding settings. To manage this, you may need to manually check each agent's profile for…
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