Tracking Time on Suspended Tickets in Zendesk WFM
Discover how to track time spent on suspended tickets in Zendesk WFM using general tasks.
How can I track time spent on suspended tickets in Zendesk WFM?
To track time spent on suspended tickets in Zendesk WFM, create a general task. Since Zendesk WFM doesn't automatically track activity in the suspended tickets queue, you can manually log this time by setting up a general task. This approach helps you account for the time and effort spent on moderating suspended tickets, ensuring that all work is documented even if it's not automatically tracked.
For more information, check out the originalZendesk help article.
More related questions
Does Zendesk WFM track activity on suspended tickets?
No, Zendesk WFM doesn't track activity on suspended tickets. By default, any time spent working in the suspended tickets queue is considered untracked. However, if you need to account for this time, you can create a general task to log the time…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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