You can't directly report on the number of texts sent by agents in Zendesk Explore. However, you can filter your reports by ticket channel to focus on tickets created through the text channel.
This method allows you to get an overview of text-based interactions by isolating tickets that originated from the text channel. For more detailed guidance, you can refer to the articles on Understanding ticket channels in Explore and Working with report filters.
Filtering reports by ticket channel in Zendesk allows you to focus on specific types of interactions, such as texts. While you can't directly report on the number of texts sent, filtering by the text channel can help. To do this, you need to set up…
While Zendesk Explore doesn't allow direct reporting on text interactions, you can still gain insights by filtering reports by ticket channel. This method helps you focus on tickets created through the text channel. By isolating these tickets, you…