Tracking Jira Issues from Zendesk Tickets
How can I track a Jira issue from a Zendesk ticket?
Tracking a Jira issue from a Zendesk ticket is easy with the Jira app. The app displays a summary of any linked issues, including comments. Click the 'Show More Details' icon next to the issue name to view more information. You can customize the summary and details views to display the information you need. If you're also a Jira user, clicking the issue name will open it in Jira for further details.
More related questions
How do I create a Jira issue from a Zendesk ticket?
Creating a Jira issue from a Zendesk ticket is straightforward. In Zendesk Support, navigate to the ticket you want to use as a basis for a new Jira issue. Click 'Create Issue' in the Jira app next to the ticket. If the Jira app isn't visible,…
Can I link an existing Jira issue to a Zendesk ticket?
Yes, you can link an existing Jira issue to a Zendesk ticket. Go to the ticket in Zendesk that you want to link. Click 'Link Issue' in the Jira panel. If the Jira app isn't visible, click 'Apps' to display it. Enter the issue key or paste a link to…
How do I add a label to a Jira issue from a Zendesk ticket?
Adding a label to a Jira issue from a Zendesk ticket involves using tags. When you create or link a Jira issue, a 'jira_escalated' tag is automatically added to the ticket, and a matching label is added to the Jira issue. You can add more labels by…
What is the commenting functionality between Zendesk and Jira?
The commenting functionality between Zendesk and Jira allows for some integration of comments. You can add comments to a Jira issue from a Zendesk ticket and vice versa. Public and private comments from Zendesk are shared with linked Jira issues….
How can I customize the summary and details views in the Jira app?
Customizing the summary and details views in the Jira app is possible through the admin settings. Click the Admin icon in the Jira app next to the ticket, and select the information you want to display. You can add pre-existing or custom Jira…
How do I search for Jira issues when linking to a Zendesk ticket?
When linking a Zendesk ticket to a Jira issue, you can search for Jira issues by keyword or using Jira Query Language (JQL). Start your search with the project name in capital letters to limit results to that project. As you type, ticket…
Can I notify Jira issue watchers of new comments on linked Zendesk tickets?
Yes, you can notify Jira issue watchers when new comments are added to linked Zendesk tickets. In Jira, go to 'More > Apps > Manage your apps', then configure the Zendesk Support for Jira settings. Select the option to send email notifications to…
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