Tracking Free Text Input in Zendesk Explore
Can I track free text input in Zendesk Explore?
Currently, there is no native way to report on free text input in Zendesk Explore. The Flow Builder dataset does not include this information, and free text entered by end users is returned as blank values. You can share feedback on Zendesk's community page to discuss potential workarounds with other users.
More related questions
How can I access the Zendesk Answer Bot dashboard?
To access the Zendesk Answer Bot dashboard, simply navigate to the Explore section. Click the Dashboard icon in the left sidebar, and from the list of dashboards, select the Zendesk Answer Bot dashboard. This dashboard provides valuable insights…
What information is available on the Flow Builder overview tab?
The Flow Builder overview tab provides insights into user engagement with your bot. It includes metrics like the total number of users who received a message, those who engaged with the bot, and those whose conversations were transferred to an…
What are the key metrics on the Flow Builder Performance tab?
The Flow Builder Performance tab offers metrics to evaluate bot and answer performance. Key metrics include the containment rate, which shows the percentage of conversations that didn't require agent transfer, and the resolution rate, indicating…
How can I customize the Zendesk Answer Bot dashboard?
You can customize the Zendesk Answer Bot dashboard by cloning it and making edits to suit your needs. If you require more complex reports, you can create your own using a variety of metrics and attributes available in Zendesk Explore. This…
What does the 'Transferred to agent' metric indicate?
The 'Transferred to agent' metric indicates the number of engaged users whose conversations were transferred from the bot to an agent. This metric also represents the number of tickets created as a result of these transfers, providing insight into…
How often is the data in Explore dashboards updated?
The data in Explore dashboards is updated on a schedule that depends on your Explore plan. This ensures that you have access to the most recent information to analyze your bot's performance effectively. For specific data refresh intervals, refer to…
What are 'Top answers' and 'Top selected options' reports?
The 'Top answers' report shows the most engaged answers, ranked by count, and the percentage of users who requested an agent transfer. The 'Top selected options' report displays how often each quick reply was selected by users. These reports help…
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