Tracking Article Review Assignments in Zendesk
Can I see which agents have been assigned to review articles?
Currently, the Team Publishing dashboard in Zendesk does not directly show which agents have been assigned to review articles. It only displays who has assigned articles out. To monitor review activities, you might need to create a custom report or attribute to track this information.
More related questions
How can I access the Team Publishing dashboard in Zendesk?
To access the Team Publishing dashboard in Zendesk, you need to navigate through the Zendesk product tray. First, click on the Explore icon. From the list of available dashboards, select the Zendesk Guide dashboard. Once you're in the Guide…
What metrics are available on the Team Publishing dashboard?
The Team Publishing dashboard offers several key metrics to help you track your team's content activities. These include the number of articles created, edited, published, submitted for review, approved, assigned, verified, and unverified. These…
Can I customize the Team Publishing dashboard in Zendesk?
Yes, you can customize the Team Publishing dashboard in Zendesk by cloning it. This allows you to edit and tailor the dashboard to better suit your specific needs. If you require more complex reports, you can also create your own using a wide range…
How often is the data in the Team Publishing dashboard updated?
The data in the Team Publishing dashboard is updated on a schedule that depends on your specific Zendesk Explore plan. This means that the frequency of data refreshes can vary, so it's important to check the details of your plan to understand how…
What reports are available on the Team Publishing dashboard?
The Team Publishing dashboard provides several reports to help you analyze your team's publishing activities. These include reports on creation and updates, review status and assignments, verification, and a detailed view of agent activity. Each…
How can I track articles created and published within the same time period?
To track articles that were both created and published within the same time period, you may need to use customized metrics. This involves creating attributes and using functions like IF THEN ELSE to calculate the difference between creation and…
What does 'articles edited' mean on the Team Publishing dashboard?
On the Team Publishing dashboard, 'articles edited' refers to the number of existing published articles where changes have been saved but not published. It does not include draft articles, only those that have been previously published and then…
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