Track Agent Availability Time in Zendesk
How can I track agent availability time in Zendesk?
To track agent availability time in Zendesk, create a general task named 'Available'. This allows you to monitor when agents are not handling work items.
Train your agents to clock into this 'Available' task whenever they have no work items in their queues. Over time, you can analyze the time spent in the 'Available' status using the Agent activity page, Agent Status page, and Reports page. Additionally, you can create custom report templates for more tailored insights. For more details, visit theoriginal link.
More related questions
What is the purpose of the 'Available' task in Zendesk?
The 'Available' task in Zendesk helps track when agents are not handling work items. It provides insights into staffing needs. By creating a general task named 'Available', agents can clock into it whenever they have no work items in their queues….
How can I train agents to use the 'Available' task in Zendesk?
Training agents to use the 'Available' task involves instructing them to clock into it when they have no work items. This helps track availability. Ensure that your agents understand the importance of clocking into the 'Available' task whenever…
Where can I view the time spent on the 'Available' status in Zendesk?
You can view the time spent on the 'Available' status in Zendesk through the Agent activity page, Agent Status page, and Reports page. These tools provide insights into how much time agents spend in the 'Available' status, helping you analyze…
Can I create custom reports for agent availability in Zendesk?
Yes, you can create custom reports for agent availability in Zendesk to gain tailored insights. By using the data collected from the 'Available' task, you can design custom report templates that suit your specific needs. This allows you to analyze…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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