Time for New Messages to Appear in Zendesk Search
Understand the indexing time for new messages in Zendesk. Learn how long it takes for new conversations to appear in search results.
How long does it take for new messages to appear in Zendesk search results?
Newly-created messages in Zendesk take about 10-12 minutes to be fully indexed and available in search results. This means there might be a short delay before you can find the latest conversations using the search function.
More related questions
How can I search for live chat and messaging conversations in Zendesk?
To search for live chat and messaging conversations in Zendesk, you need to use the Zendesk Agent Workspace. Simply click the Search icon in the top toolbar and enter your query in the search box. You can search for any part of a conversation, and…
What types of transcripts can I search in Zendesk?
In Zendesk, you can search both live chat transcripts and all web and mobile messaging transcripts. This includes transcripts regardless of their visibility status, whether they are public or private. This flexibility allows you to find the…
Are Zendesk search results limited to a specific ticket view?
No, Zendesk search results are not limited to a specific ticket view. The search function in Zendesk is designed to search across all tickets, not just those in the currently selected view. This ensures you can find relevant information regardless…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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