Tickets Assigned to Deleted Agent in Zendesk
What happens to tickets assigned to a deleted agent in Zendesk?
When an agent is deleted in Zendesk, their assigned tickets are not lost. Instead, these tickets are reassigned to the agent's group. This ensures that the tickets continue to be managed by the team, even if the specific agent is no longer available. If the group only has one member, the tickets might be assigned to that individual. For more details, you can refer to the article on best practices for removing agents.
More related questions
Can I delete a user who is a requester on open tickets in Zendesk?
No, you cannot delete a user who is still listed as the requester on any open tickets in Zendesk. If you attempt to do so, you'll receive an error message indicating that the user is a requester on a certain number of tickets that are not closed….
What happens to closed tickets of a deleted user in Zendesk?
Once a user is deleted in Zendesk, you can still access their closed tickets. However, you won't be able to view their user profile by clicking their name, as it will lead to an 'Oops' page. This is because the user's profile no longer exists in…
How are CC'd tickets affected when a user is deleted in Zendesk?
When a user who is CC'd on any open tickets is deleted, they are automatically removed from those tickets. However, this removal is not recorded as an event in the ticket's event log, unlike the removal of an assignee.
Will deleting a user in Zendesk remove their ticket history?
Yes, deleting an end-user in Zendesk will remove their ticket history, and this data is not retrievable. If you need to maintain their ticket information, consider exporting their tickets before deleting the user.
How can I find open tickets for a user I want to delete in Zendesk?
To find open tickets for a user you wish to delete, go to the user's profile in Zendesk. From there, you can click on the dropdown button to see the list of requested tickets. This will help you identify which tickets need to be closed before you…
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