Ticket View Issues on August 7, 2024
What were the ticket view issues on August 7, 2024?
On August 7, 2024, from 20:48 UTC to 23:27 UTC, Support customers across all Pods experienced issues with ticket views. This incident affected the display and accessibility of ticket information for users during this period.
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What was the impact of the service incident on August 27, 2024?
On August 27, 2024, there was a backlog of webhooks affecting pods 19, 20, and 27. This incident may have caused delays or disruptions in webhook processing for users on these pods. For more details, you can check the [original…
How did the emergency maintenance on August 24, 2024 affect Zendesk services?
The emergency maintenance on August 24, 2024, impacted the performance of the Agent Workspace Messaging. This critical maintenance was necessary to ensure the stability and reliability of the service. Users might have experienced temporary…
What issues were encountered during the service incident on August 20, 2024?
On August 20, 2024, Support customers on Pods 13, 18, 19, 23, and 25 experienced email processing delays. This incident lasted from 00:13 to 10:16 UTC, causing potential disruptions in email communications for affected users.
What was the cause of unexpected chat triggers on August 15, 2024?
On August 15, 2024, from 09:45 UTC to 13:19 UTC, chat customers on multiple pods experienced unexpected chat triggers. This issue was due to a service incident affecting the chat functionality across various pods.
What were the issues with ticket opening and viewing on August 9, 2024?
On August 9, 2024, from 15:46 UTC to 15:57 UTC, Support customers on Pod 17 faced issues with opening and viewing tickets. This brief service incident caused disruptions in accessing ticket information for affected users.
What errors occurred when creating new reports on August 8, 2024?
Between August 7, 2024, 17:00 UTC and August 8, 2024, 16:45 UTC, customers on Pods 17, 18, 28, and 29 experienced errors when creating new reports in Explore. This incident affected the ability to generate accurate reports during the specified…
What was the loading apps issue on August 1, 2024?
On August 1, 2024, from 14:04 UTC to 15:53 UTC, users experienced issues with loading Zendesk Apps. This incident affected the functionality and accessibility of various apps across all pods.
What server issue affected chat on August 1, 2024?
On August 1, 2024, from 12:10 UTC to 12:33 UTC, a server issue affected a small number of Chat customers on Pod 23. This incident caused disconnections and disruptions in chat services for the affected users.
What was the bulk ticket update issue on July 31, 2024?
On July 31, 2024, from 18:30 UTC to 22:20 UTC, the bulk ticket editor did not display assignee or group fields. This issue affected the ability to update multiple tickets efficiently during the incident.
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