Ticket Access Options in Zendesk Organizations
What are the ticket access options for users in a Zendesk organization?
In Zendesk, you can control ticket access for users within an organization through two main options. Users can either 'Can view own tickets only', which restricts them to viewing and editing only their own tickets, or 'Can view all org tickets', which allows them to see all tickets within the organization.
It's important to note that if there is a conflict between the organization access settings and the user's profile settings, the more permissive setting will override the less permissive one. This ensures that users have the appropriate level of access based on your organization's needs.
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