T-Mobile A2P 10DLC Non-Compliance Fines Explained
What are T-Mobile's non-compliance fines for A2P 10DLC?
T-Mobile imposes non-compliance fines for A2P 10DLC messages that contain prohibited content. These fines are categorized into three tiers based on the severity of the violation.
Tier 1 violations, such as phishing and social engineering, incur a $2,000 fine. Tier 2 violations, involving illegal content, result in a $1,000 fine. Tier 3 violations, including SHAFT content, carry a $500 fine. Excessive violations can lead to permanent suspension from the T-Mobile Network. Zendesk will pass these fines to you if your messages breach these guidelines.
More related questions
What is A2P 10DLC and why is it important for business messaging?
A2P 10DLC is a messaging solution that allows businesses to send text messages from a local 10-digit long code number in the US. It is crucial for business messaging as it offers enhanced stability, delivery reliability, and security. Previously,…
How do I register for A2P 10DLC with Zendesk?
To register for A2P 10DLC with Zendesk, you need to fill out the Zendesk Text A2P 10DLC Registration form. This is necessary to avoid carrier filtering when sending messages to US-based customers. Make sure to provide all required business…
What are the different use cases for Zendesk Text with A2P 10DLC?
Zendesk Text supports various use cases with A2P 10DLC, each requiring registration. These include two-factor authentication, account notifications, customer care, delivery notifications, fraud alert messaging, higher education, marketing, mixed…
How long does the A2P 10DLC registration process take with Zendesk?
The A2P 10DLC registration process with Zendesk can take up to 4 weeks. It's important to provide all necessary information to avoid delays. Incomplete submissions may require resubmission, so ensure all details are complete and accurate. Once your…
What should I do if I don't receive a confirmation after submitting the A2P 10DLC form?
If you don't receive a confirmation after submitting the A2P 10DLC form, it's important to ensure that all required information was provided. Zendesk does not send a confirmation email upon submission. The registration process can take up to 4…
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