Sunshine Conversations Latency Incident March 11, 2024
What happened during the Sunshine Conversations latency incident on March 11, 2024?
On March 11, 2024, from 14:04 UTC to 15:32 UTC, Sunshine Conversations experienced latency issues affecting customers globally. The issue was identified as unintended connection pooling behavior, which led to elevated connection saturation and latency. The engineering team worked to resolve the issue by recycling workloads to stabilize the system, which quickly reduced error rates and allowed messages to be processed. For more details, you can check the originalZendesk article.
More related questions
How was the latency issue on Sunshine Conversations resolved?
The latency issue on Sunshine Conversations was resolved by recycling workloads to reconnect the database, which stabilized the system. This action led to a quick drop in error rates and allowed messages to be processed efficiently. The root cause…
What was the root cause of the Sunshine Conversations latency on March 11, 2024?
The root cause of the latency experienced on Sunshine Conversations on March 11, 2024, was unintended connection pooling behavior. This behavior led to elevated connection saturation, which in turn caused latency issues for customers globally. The…
What steps were taken to prevent future latency issues on Sunshine Conversations?
To prevent future latency issues on Sunshine Conversations, Zendesk has set database routing to directly connect to shards and is working on improving pool management. These remediation steps aim to enhance system stability and prevent similar…
How can I check the current system status of Zendesk services?
To check the current system status of Zendesk services, you can visit their system status page. This page provides up-to-date information about any ongoing issues or incidents affecting Zendesk services. If you have further questions, you can log a…
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