image for site

Steps to Take for 51 Decline Error in Zendesk

Find out what to do if you encounter a 51 Decline error with Zendesk, including using another card or contacting your issuer.

What should I do if I encounter a 51 Decline error with Zendesk?

If you encounter a 51 Decline error, it means there are insufficient funds on your credit card. This error prevents the payment from being processed.

To fix this, you can use a different credit card that has enough funds. Alternatively, you can contact your credit card issuer for help. Their contact number is usually on the back of your card. For more information on dealing with credit card errors, see the article on resolving issues when your credit card fails.


More related questions

What does the 51 Decline error mean when paying my Zendesk subscription?

The 51 Decline error indicates insufficient funds on your credit card. This error means that your credit card does not have enough available credit to process the payment for your Zendesk subscription. To resolve this issue, you can try using a…

How can I resolve a 51 Decline error when paying for Zendesk?

To resolve a 51 Decline error, you need to address the issue of insufficient funds. This error occurs when your credit card doesn't have enough available credit to cover the payment. You can fix this by using a different credit card that has…

Why is my credit card not being charged for my Zendesk subscription?

If your credit card is not being charged, it might be due to a 51 Decline error, which indicates insufficient funds. This means your card doesn't have enough available credit to process the payment. To resolve this, try using a different credit…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites