Steps to Enable Agent Post Management in Zendesk
What steps are involved in enabling agents to manage posts in Zendesk?
Enabling agents to manage posts in Zendesk involves a few simple steps. First, a Guide manager must open the community topic where they want to grant permissions. Then, they should click 'Edit topic' in the top menu bar. In the sidebar, under 'Who can manage posts', they need to select 'Agents and managers'. Finally, clicking 'Update' will save these changes, allowing agents to edit or delete posts in that topic.
This process must be repeated for each topic where agent management is desired.
More related questions
How can I allow agents to edit and delete posts in Zendesk community topics?
To allow agents to edit and delete posts in Zendesk community topics, you need to adjust permissions at the topic level. As a Guide manager, you can grant these permissions by opening the desired topic and selecting 'Edit topic' from the top menu…
Who can edit and delete posts in Zendesk community by default?
By default, only Guide managers and users with moderator rights can edit and delete posts in the Zendesk community. This means that while all signed-in users can add posts, only those with specific roles have the ability to modify or remove them….
Can agents manage posts in all Zendesk community topics?
Agents can manage posts in Zendesk community topics only if a Guide manager grants them permission. This permission is not universal and must be set individually for each topic. By default, agents do not have the ability to edit or delete posts…
Is it possible to allow moderators to manage posts in Zendesk community topics?
Currently, the options for managing posts in Zendesk community topics are limited to 'Admins' and 'Agents and Admins'. There is no direct option to allow moderators or other user segments to manage posts. However, feedback can be submitted to…
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