Steps to Create Location-Based Chat Triggers
What are the steps to create a chat trigger for routing based on location?
Creating a chat trigger for routing based on location involves setting up conditions and actions in Zendesk. First, you need to create a trigger for each URL or country code using the 'Location of Visitor' condition. Then, set the action to 'Set Visitor Department' to route the chat to the desired department.
For instance, to route chats from California to your Bay Area Support Team, you would create a trigger that checks if the visitor's region equals 'ISO-3166-2:US-CA' and then sets the visitor department to 'Bay Area Support Team'. This setup ensures that chats are directed to the correct team based on the visitor's location.
More related questions
How can I route chats to a specific department based on the visitor's country?
To route chats to a specific department based on the visitor's country, you need to create chat triggers in Zendesk. These triggers use the 'Location of Visitor' condition and the action 'Set Visitor Department'. By setting up these triggers, chats…
Why can't I select departments when setting up chat triggers?
If you're unable to select departments when setting up chat triggers, it might be due to your Department settings not being enabled in Chat. Ensure that your departments are properly configured and enabled in the Zendesk Chat settings. If the issue…
How does Zendesk determine the visitor's location for chat routing?
Zendesk determines the visitor's location for chat routing by capturing the country or city from which the visitor is browsing. This information is used to set up conditions in chat triggers, allowing you to route chats based on the visitor's…
Where can I find a list of country codes for setting up chat triggers?
To find a list of country codes for setting up chat triggers, you can refer to Zendesk's language support documentation. This documentation provides a list of language codes that can be used in your chat triggers to route chats based on the…
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