Steps to Create a Calculated Metric in Zendesk
What steps are involved in creating a calculated metric in Zendesk?
Creating a calculated metric in Zendesk involves a few straightforward steps.
First, open the query builder and click the calculations icon on the right sidebar. Then, select 'Standard calculated metric' to open the page where you can create your metric. Enter a name in the 'Name' field and paste the formulaVALUE(First reply time (min))*60in the 'Formula' field. Ensure 'Compute separately' is checked before saving the metric to your dataset.
More related questions
How can I display first reply time in seconds in Zendesk?
You can display the first reply time in seconds by creating a calculated standard metric. To do this, open the query builder and click the calculations icon on the right sidebar. Select 'Standard calculated metric' to open the relevant page. In the…
What is the default metric for first reply time in Zendesk?
The default metric for first reply time in Zendesk is displayed in minutes or hours. This means that when you initially set up your reports, the first reply time will not be shown in seconds. However, you can customize this by creating a calculated…
Can I customize the first reply time metric in Zendesk?
Yes, you can customize the first reply time metric in Zendesk by creating a calculated metric. This allows you to display the first reply time in seconds instead of the default minutes or hours. By using the query builder and following a few steps,…
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