Steps Taken by Zendesk During India Access Issues
What steps did Zendesk take during the access issues in India?
During the access issues in India, Zendesk took several steps to address the problem. Initially, they identified the issue as a regional network problem likely caused by a downstream ISP provider.
Zendesk worked closely with their service providers to mitigate the issue and rolled out a temporary fix that improved connectivity. They continued to monitor the situation and provided updates to users until the incident was resolved.
More related questions
What was the cause of the Zendesk access issues in India on January 12th, 2024?
The Zendesk access issues in India on January 12th, 2024, were due to a suspected ISP block. This regional network issue was caused by a downstream ISP provider in India, affecting some users' ability to load Zendesk. Zendesk worked with service…
How did Zendesk resolve the access issues in India on January 12th, 2024?
Zendesk resolved the access issues in India on January 12th, 2024, by implementing a temporary fix. This fix was rolled out to address the regional network issue caused by a downstream ISP provider. The temporary fix led to significant improvements…
How can I stay updated on Zendesk system status and incidents?
To stay updated on Zendesk system status and incidents, you can check their system status page. This page provides current information about any ongoing issues or incidents affecting Zendesk services. Additionally, Zendesk typically posts a summary…
What should I do if I have questions about a Zendesk incident?
If you have questions about a Zendesk incident, you can log a ticket with Zendesk via ZBot Messaging within the Widget. This allows you to directly communicate with Zendesk support for any additional information or clarification you may need….
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