Steps for Reviewing and Publishing Articles
What steps are involved in reviewing and publishing new articles?
Reviewing new articles involves checking for writing quality, style guide adherence, template compliance, and accuracy. Publishers may route articles back to authors or subject matter experts if further review is needed. Once an article is ready, it can be published by updating its status and moving it to the appropriate section. Publishers should ensure they have the necessary permissions to publish articles in the desired sections.
More related questions
What is the Knowledge Capture app and its future?
The Knowledge Capture app is a tool that allows agents to create new articles and flag existing ones for updates. However, it's important to note that the app will be discontinued on August 29, 2024, and is no longer available for download. Zendesk…
How can agents create new articles using the Knowledge Capture app?
Agents can create new articles using the Knowledge Capture app by utilizing templates set up in advance. These templates help determine the status and location of the article. Agents can either self-publish articles or submit them for review,…
What are the best practices for setting up workflows for created articles?
Setting up workflows for created articles involves deciding where new articles should be created and who will review and publish them. You can choose to create articles as drafts or publish them in an internal, agent-only section for review. Adding…
How can publishers be alerted about new articles for review?
Publishers can be alerted about new articles for review by monitoring the Drafts list or subscribing to sections where articles are published. If articles are created as drafts, Guide admins can access and filter the drafts list to focus on those…
Can notifications be sent when a new article is created?
Yes, notifications can be sent when a new article is created by assigning it to a specific team or agent. The assigned person will receive an email notification with a link to the article. Guide admins can view a list of all their assigned…
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