Standalone vs Integrated Chat: Role Management
How do standalone and integrated Chat accounts differ in role management?
Standalone and integrated Chat accounts differ significantly in how they manage roles. With a standalone Chat account, you have the flexibility to assign any combination of roles to your agents between Chat and Support. This means an agent could be an admin in Chat and a regular agent in Support, or vice versa.
In contrast, integrated Chat accounts have a dependency on the Support account. This means that an agent must hold the same role in both Chat and Support, either as an admin in both or neither. Understanding your account type is crucial for managing roles effectively.
More related questions
Can agents have different roles in Zendesk Chat and Support?
Yes, agents can have different roles in Zendesk Chat and Support, but it depends on your Chat account type. If you have a standalone Chat account, you can assign any combination of roles to your agents between Chat and Support. However, if your…
What roles can agents have with Zendesk messaging enabled?
With Zendesk messaging enabled, agents can have separate roles across different products, provided they have a Support license. This setup allows for more flexibility, as an agent in Support can be an admin in Chat, Explore, Guide, or Talk. This…
How can I check what type of Zendesk Chat account I have?
To check what type of Zendesk Chat account you have, you should review your subscription details. This information will help you understand whether you have a standalone Chat account, an integrated Chat account, or if you are using Zendesk…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
