Speed Up Slow Reports in Zendesk
What should I do if my report takes too long to process in Zendesk?
If your report takes too long to process in Zendesk, consider adding additional filters to narrow down the results.
The Updates history dataset contains a lot of information, which can slow down processing. Adding filters such as a date range can help speed up the report generation by reducing the amount of data being processed.
More related questions
How can I find the first assignee for a ticket in Zendesk?
To find the first assignee for a ticket in Zendesk, you can use the Updates history dataset in Zendesk Explore. This involves creating a report that identifies the first agent a ticket was assigned to. Start by creating a new report in Explore,…
What do I need to create a report for the first assignee in Zendesk?
To create a report for the first assignee in Zendesk, you'll need Zendesk Explore Professional or Enterprise, and Editor or Admin permissions. Ensure you have access to ticket data in Zendesk Support. The process is intermediate in skill level and…
How can I modify the report to find the first assigned group instead of an agent?
To modify the report to find the first assigned group instead of an agent, you need to adjust the formulas used in the report creation process. Replace the formula for the first assignee with one that identifies the first group assignment. This…
Can I exclude certain assignees like a chatbot from the first assignee report?
Yes, you can exclude certain assignees, such as a chatbot, from the first assignee report by modifying the formula. You can filter out specific assignees by adjusting the formula to exclude the chatbot's ID. For example, change the condition to…
Is it possible to find all assignees for a ticket in Zendesk?
Yes, it is possible to find all assignees for a ticket in Zendesk by using the Ticket Updates dataset along with the Update Ticket Assignee attribute. This involves creating a report that tracks all changes to the assignee field, allowing you to…
How can I find the first and last assignee for a ticket in Zendesk?
To find both the first and last assignee for a ticket in Zendesk, you can create custom attributes in the Updates history dataset. For the first assignee, use a formula to identify the initial assignment. For the last assignee, create a calculated…
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