While Zendesk's generative AI tools can't read attachments, there are solutions available for processing them. One such solution is the OCR for PDF and Scanned Documents by Knots app, available on the Zendesk Marketplace.
This app can process attachments, allowing AI to work with the extracted content. This can be particularly useful if you need to handle a lot of document-based information. You can learn more about this apphere.
No, Zendesk's generative AI tools cannot read content from attachments. The content must be directly present in your help center articles for these tools to access it. If you're looking to process attachments, you might want to explore third-party…
To make content accessible to Zendesk's generative AI tools, ensure that all relevant information is directly included in your help center articles. These tools do not have the capability to read through attachments or PDF files. For those needing…