Social Media Buttons and Zendesk Ticket Creation
Can social media buttons in Zendesk emails create support tickets?
No, the social media buttons in Zendesk emails do not automatically create support tickets. They simply provide a redirect link to your social media pages.
Customers will need to reach out to you through the social media platform like any other ticket. Currently, there's no option to track how they arrived at your social media page from the email.
More related questions
How can I add social media buttons to my Zendesk email templates?
You can easily add social media buttons to your Zendesk email templates to help customers connect with your social media channels. These buttons are added to the signature at the bottom of every customer-facing email. To add these buttons, navigate…
Can I add social media buttons to my email templates while on a trial plan?
Unfortunately, you cannot add social media buttons to your email templates if you are on a trial plan. This feature is only available for paid plans. If you're interested in using this feature, consider upgrading to a paid plan. Once you're on a…
Do I need to add all social media channels to my Zendesk email template?
No, you do not need to add all social media channels to your Zendesk email template. You can choose which social media buttons to include based on your preferences. Simply enable the social media buttons you want to add for each brand in the Admin…
Why aren't my social media buttons showing up in Zendesk emails?
If your social media buttons aren't showing up in your Zendesk emails, ensure that the {{footer}} placeholder is included in your HTML email template. Additionally, make sure you've enabled the social media buttons for the specific brand in the…
Can I customize the message on Zendesk social media buttons?
Currently, you cannot customize the message on Zendesk social media buttons. The default message is "Message us on…" and cannot be changed natively. If you have feedback or suggestions for this feature, consider leaving your feedback in the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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