Skill Level for Changing % One-touch Ticket Colors
What skill level is required to change the color of % One-touch tickets in Zendesk Explore?
Changing the color of % One-touch tickets in Zendesk Explore requires an average skill level.
The process involves creating a report and applying conditional formatting using code. It takes about 15 minutes to complete, and you need Zendesk Explore Professional or Enterprise access with Editor or Admin permissions. If you're comfortable with basic report creation and code editing, you should be able to follow the steps without much difficulty.
More related questions
How can I change the color of % One-touch tickets in Zendesk Explore?
To change the color of % One-touch tickets in Zendesk Explore, you need to create a report and apply conditional formatting. Start by opening Explore and creating a new report using the Support - Tickets dataset. Add the % One-touch tickets metric…
Can I customize the color thresholds for % One-touch tickets in Zendesk Explore?
Yes, you can customize the color thresholds for % One-touch tickets in Zendesk Explore. The provided code allows you to set a reference value, such as 0.80, and change the colors that appear when the value is above or below this threshold. You can…
What permissions are needed to change the color of % One-touch tickets in Zendesk Explore?
To change the color of % One-touch tickets in Zendesk Explore, you need Editor or Admin permissions. These permissions allow you to create and modify reports within Zendesk Explore. If you don't have these permissions, you may need to request…
How long does it take to change the color of % One-touch tickets in Zendesk Explore?
Changing the color of % One-touch tickets in Zendesk Explore takes approximately 15 minutes. This time estimate includes creating a new report, adding the necessary metrics and attributes, and applying the conditional formatting code. The process…
Can I use extended IF statements for formatting in Zendesk Explore?
Yes, you can use extended IF statements for formatting in Zendesk Explore. The IF block supports multiple conditions on both metrics and attributes. It's recommended to test each condition individually before combining them using AND/OR operators….
Why isn't my color formatting working with KPI visualization in Zendesk Explore?
Color formatting may not work with KPI visualization in Zendesk Explore because it's only supported in Table format. If you're experiencing issues, try switching to a Table visualization. This format supports conditional color formatting, allowing…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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