Skill Level and Time for Zendesk Unsolved Tickets Report
What is the skill level and time required to create a report on unsolved tickets in Zendesk?
Creating a report on unsolved tickets in Zendesk is considered easy and typically takes about 10 minutes. This quick process involves using Zendesk Explore to set up a new report, create a calculated attribute, and display the results in a bar graph.
Even if you're new to Zendesk, following the step-by-step instructions should make the task straightforward and manageable.
More related questions
How can I report on tickets unsolved for more than three days in Zendesk?
To report on tickets unsolved for more than three days in Zendesk, you can create a custom report using Zendesk Explore. First, ensure you have Zendesk Explore Professional or Enterprise and the necessary permissions. Then, in Explore, start a new…
What permissions are needed to create a report in Zendesk Explore?
To create a report in Zendesk Explore, you need to have either Editor or Admin permissions. These permissions allow you to access the necessary tools and datasets within Explore to build and customize reports according to your needs. If you're…
How do I exclude blank and zero results from my Zendesk Explore report?
To exclude blank and zero results from your Zendesk Explore report, use the Metric filter in the Result manipulation menu. Adjust the slider control to start at 1 instead of 0, and then apply the changes. This will filter out any results that are…
Can I create a report for tickets open for more than five days in Zendesk?
Yes, you can create a report for tickets open for more than five days in Zendesk using a similar approach in Explore. By selecting metrics like SUM(Unsolved Tickets Age (days)) and SUM(Unsolved tickets time since update (days)), and filtering on…
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