To display the chat widget only when specific departments are online, you need to configure the Web Widget (Classic) settings. This ensures that the widget is available for chats only when the selected department is online.
This setup helps manage customer expectations by ensuring that they can only initiate chats when the relevant department is available to respond.
You can automatically route chats to specific departments in Zendesk by using triggers. Triggers allow you to send chats to a department based on conditions like the visitor's current page, tags, or locale. To set this up, go to your dashboard and…
The 'Still on site' condition is used to add a one-second delay at the beginning of a routing trigger. This delay ensures that other triggers can perform necessary actions before the chat is routed. For example, if you need to reference a visitor…
Natively, Zendesk does not support routing chats based on a visitor's email address. However, if you are using Agent Workspace, you can add users to an organization and use this as a condition in Support triggers. Alternatively, you can tag users…
If your chat triggers are not firing, it could be due to incorrect setup or missing conditions. Ensure that the tags used in the triggers are correctly set by the 'Set Tag/Add Tag Chat triggers' action. If you're using organization tags, note that…